Shipping and Returns

All orders received before 3pm from Monday to Friday (excluding Bank Holidays), will be dispatched on the same day. Orders that are received after 3pm will be shipped on the next working day.

UNITED KINGDOM

Including Northern Ireland, Isle of Wight, Guernsey, Jersey, Highlands and Islands, Scilly Isles and the Isle of Man. Please note: Free shipping applies when the order value, net of discounts or promotions, equals £30 or more.

Standard Shipping (2 to 3 working days) is £2.95
FREE for orders over £35

Express Shipping (1 to 2 working day) is £4.95
£1.95 for orders over £35

REPUBLIC OF IRELAND

International Standard (3 to 6 working days) is £5.95
FREE for orders over £50

EUROPE (EU)

Austria | Belgium | Bulgaria | Croatia | Cyprus | Czech Republic | Denmark | Estonia | Finland | France | Germany | Greece | Hungary | Ireland | Italy | Latvia | Lithuania | Luxembourg | Malta | Netherlands | Poland | Portugal | Romania | Slovakia | Slovenia | Spain | Sweden

International Standard Shipping (4 to 10 days subject to customs) is £9.95
FREE for orders above £70

REST OF THE WORLD

Australia | Canada | China | Hong Kong | Norway | Switzerland | USA | Russia

International Standard Shipping (5 to 12 days subject to customs) is £29.95
FREE for orders above £100

If your country is not currently listed and you would like to place an order, please contact us at hello@nathaliebond.com. Please note that all of the above timings are estimates only and are not guaranteed.

Order Issues
If you have an issue with your order please email hello@nathaliebond.com within 48 hours of receiving goods quoting your order number. If the delivery has been damaged, please send us photographs. Please note that all of our products are handmade and 100% natural and can vary slightly from batch to batch.

Customs Fees
Please note that if customs charges occur the buyer is responsible for the fees. Nathalie Bond Limited (the seller) is not responsible for customs charges. Please note that International orders could take up to 4 weeks to arrive after they are shipped since all orders pass through customs and the time frame that this takes is out of our control.

Returns

Can I return my product?
If for any reason you change your mind, we are happy to offer a refund on all goods returned to us within seven days provided they are in their original condition, unopened, unused and undamaged. Due to hygiene reasons we cannot offer a refund or exchange on any product which has been used. Postage is non-refundable.

Occasionally products can get damaged in transit. If this occurs, please email us with a photograph of the damage so that we can we can arrange a replacement.

Packaging

Our packaging philosophy is this: as little as possible. Our products do not come in individual boxes and we ship all our orders in strong, recyclable brown boxes. We also use eco-friendly 100% biodegradable packing chips made from starch. They look a lot like polstyrene but we can assure you they're definitely not.