Shipping + Returns

Shipping

UNITED KINGDOM
Including Northern Ireland, Isle of Wight, Guernsey, Jersey, Highlands and Islands, Scilly Isles and the Isle of Man.

Orders below £40
+ Royal Mail 24 (1 to 2 days) is £5.00
+ Royal Mail 48 (2 to 3 days) is £3.50.

Orders above £40
+ Royal Mail 24 (1 to 2 days) (1 to 2 days) is £1.50
+ Royal Mail 48 (2 to 3 days) is FREE.

IRELAND

Orders below £55
+ Tracked Shipping (3 to 7 days) is £7.50

Orders above £55
+ Tracked Shipping (3 to 7 days) is FREE.

BELGIUM | DENMARK | FRANCE | GERMANY | LUXEMBOURG | NETHERLANDS

Orders below £65
+ Tracked Shipping (2 to 4 days) is £15.00

Orders above £65
+ Tracked Shipping (2 to 4 days) is FREE.

AUSTRIA | CZECH REPUBLIC | ITALY | SLOVAKIA | SPAIN | SWITZERLAND

Orders below £75
+ Tracked Shipping (3 to 5 days) is £19.00

Orders above £75
+ Tracked Shipping (3 to 5 days) is FREE.

FINLAND | NORWAY | POLAND | PORTUGAL | SWEDEN

Orders below £75
+ Tracked Shipping (3 to 5 days) is £23.00

Orders above £75
+ Tracked Shipping (3 to 5 days) is FREE.

USA | CANADA | AUSTRALIA

Orders below £100
+ Tracked Shipping (5 to 7 days) is £30.00

Orders above £100
+ Tracked Shipping (5 to 7 days) is FREE.

REST OF THE WORLD

Orders below £100
+ Tracked Shipping (5 to 7 days) is £40.00

Orders above £100
+ Tracked Shipping (5 to 7 days) is FREE.

If your country is not currently listed and you would like to place an order, please contact us at online@nathaliebond.com. Please note that all of the above timings are estimates and are not guaranteed.

Order Issues
If you have an issue with your order please email online@nathaliebond.com within 48 hours of receiving goods quoting your order number. We will do our best to make everything right and we will replace any damaged items. Please note that all of our products are handmade and 100% natural and can vary slightly from batch to batch.

Customs Fees
Please note that if customs charges occur the buyer is responsible for the fees. Nathalie Bond Limited (the seller) is not responsible for customs charges. Please note that International orders could take up to 4 weeks to arrive after they are shipped since all orders pass through customs and the time frame that this takes is out of our control. 
 
Returns

Can I return my product?
We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition.

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