Shipping and Returns
All orders received before 3.30pm from Monday to Friday (excluding Bank Holidays), will be dispatched on the same day. Orders that are received after 3.30pm will be shipped on the next working day.
Including Northern Ireland, Isle of Wight, Guernsey, Jersey, Highlands and Islands, Scilly Isles and the Isle of Man. Please note: Free shipping applies when the order value, net of discounts or promotions, equals £30 or more.
Standard Shipping (2 to 4 working days) is £4 and if your order is over £35 it is free of charge.
Express Shipping (1 to 2 working day) is £5.50 and if your order is over £35 it is £2.50.
REPUBLIC OF IRELAND
International Standard (3 to 6 working days) is £7.50
FREE for orders over £60
Austria / Belgium / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Finland / France / Germany / Greece / Hungary / Ireland / Italy / Latvia / Lithuania / Luxembourg / Malta / Netherlands / Poland / Portugal / Romania / Slovakia / Slovenia / Spain / Sweden
International Standard Shipping (4 to 10 days subject to customs) is £9.50
FREE for orders above £70
If you have an issue with your order please email firstname.lastname@example.org within 48 hours of receiving goods quoting your order number. If the delivery has been damaged, please send us photographs. Please note that all of our products are handmade and 100% natural and can vary slightly from batch to batch.
Please note that if customs charges occur the buyer is responsible for the fees. Nathalie Bond Limited (the seller) is not responsible for customs charges. Please note that International orders could take up to 4 weeks to arrive after they are shipped since all orders pass through customs and the time frame that this takes is out of our control.
If for any reason you change your mind, we are happy to offer a refund on all goods returned to us within 14 days of order provided they are in their original condition, unopened, unused and in the original packaging. Due to hygiene reasons we cannot offer a refund or exchange on any product which has been used. Postage is non-refundable.
Occasionally products can get damaged in transit. If this occurs, please email us with a photograph of the damage so that we can we can arrange a replacement.
Our packaging philosophy is this: as little as possible. Our products do not come in individual boxes and we ship all our orders in strong, recyclable brown boxes. We also use eco-friendly 100% biodegradable packing chips made from starch.