For all orders received before 3pm on Monday-Friday (excluding Bank Holidays) we try to despatch orders on that day. Orders received after 3pm are usually shipped on the next working day. Our packaging is 100% recyclable and we use eco-friendly biodegradable packing chips made from starch.
Including Northern Ireland, Isle of Wight, Guernsey, Jersey, Highlands and Islands, Scilly Isles and the Isle of Man.
Orders above £30
+ Standard Shipping (2 to 4 working days) is FREE
+ Express Shipping (1 to 2 working days) is £1.95
Orders below £30
+ Standard Shipping (2 to 4 working days) is £3.50
+ Express Shipping (1 to 2 working days) is £4.95
Orders below £60
+ Royal Mail International Standard (3 to 6 days) is £9.95
Orders above £60
+ Royal Mail
International Standard (3 to 6 days) is FREE
Austria | Belgium | Bulgaria | Croatia | Cyprus | Czech Republic | Denmark | Estonia | Finland | France | Germany | Greece | Hungary | Ireland | Italy | Latvia | Lithuania | Luxembourg | Malta | Netherlands | Poland | Portugal | Romania | Slovakia | Slovenia | Spain | Sweden
Orders below £75
+ Tracked Shipping (4 to 10 days subject to customs) is £15.00
Orders above £75
+ Tracked Shipping (4 to 10 days subject to customs) is FREE
REST OF THE WORLD
Australia | Canada | China | Hong Kong | Norway | Switzerland | USA
Orders below £110
+ Tracked Shipping (5 to 12 days subject to customs) is £37.00
Orders above £110
+ Tracked Shipping (5 to 12 days subject to customs) is FREE
If your country is not currently listed and you would like to place an order, please contact us at firstname.lastname@example.org. Please note that all of the above timings are estimates only and are not guaranteed.
If you have an issue with your order please email email@example.com within 48 hours of receiving goods quoting your order number. If the delivery has been damaged, please send us photographs. Please note that all of our products are handmade and 100% natural and can vary slightly from batch to batch.
Please note that if customs charges occur the buyer is responsible for the fees. Nathalie Bond Limited (the seller) is not responsible for customs charges. Please note that International orders could take up to 4 weeks to arrive after they are shipped since all orders pass through customs and the time frame that this takes is out of our control.
Can I return my product?
If for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original condition, unopened, unused and undamaged.