FREE SHIPPING FOR ORDERS OVER £40

Shipping and Returns

Shipping

For all orders on the website received before 3pm on Monday-Friday (excluding Bank Hols) we try to despatch orders on that day. However, at busy times this may take a little longer. We pack orders with eco-friendly biodegradable packing chips made from starch.

UNITED KINGDOM
Including Northern Ireland, Isle of Wight, Guernsey, Jersey, Highlands and Islands, Scilly Isles and the Isle of Man.

Orders below £40
+ Express Shipping (1 to 2  working days) is £5.00
+ Standard Shipping (2 to 4 working days) is £3.50

Orders above £40
+ Express Shipping (1 to 2 days) (1 to 2  working days) is £1.50
+ Standard Shipping (2 to 4 working days) is FREE

IRELAND
Orders below £60
+ Royal Mail International Standard (3 to 6 days) is £7.50

Orders above £60
+ Royal Mail  International Standard (3 to 6 days) is FREE

EUROPE (EU)
Austria | Belgium | Bulgaria | Croatia | Cyprus | Czech Republic | Denmark | Estonia | Finland | France | Germany | Greece | Hungary | Ireland | Italy | Latvia | Lithuania | Luxembourg | Malta | Netherlands | Poland | Portugal | Romania | Slovakia | Slovenia | Spain | Sweden

Orders below £75
+ Tracked Shipping (4 to 10 days subject to customs) is £15.00

Orders above £75
+ Tracked Shipping ( 4 to 10 days subject to customs) is FREE

REST OF THE WORLD
USA | Canada | Switzerland | Norway | China | Hong Kong

Orders below £100
+ Tracked Shipping ( 5 to 12 days subject to customs) is £35.00

Orders above £100
+ Tracked Shipping ( 5 to 12 days subject to customs) is FREE

If your country is not currently listed and you would like to place an order, please contact us at hello@nathaliebond.com. Please note that all of the above timings are estimates only and are not guaranteed.

Order Issues
If you have an issue with your order please email hello@nathaliebond.com within 48 hours of receiving goods quoting your order number. We will do our best to make everything right and we will replace any damaged items. Please note that all of our products are handmade and 100% natural and can vary slightly from batch to batch.

Customs Fees
Please note that if customs charges occur the buyer is responsible for the fees. Nathalie Bond Limited (the seller) is not responsible for customs charges. Please note that International orders could take up to 4 weeks to arrive after they are shipped since all orders pass through customs and the time frame that this takes is out of our control. 
 
Returns

Can I return my product?
If for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original condition, unopened, unused and undamaged.