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FAQ

Skincare

Yes! We only use the finest natural ingredients we can find. This includes natural oils, butters, clay, salts, and herbs. 

We want to run a company that stands for our values; simplicity, high quality and sustainability. We believe in organic farming because crops are produced by using only environmentally and animal-friendly methods. They prohibit the use of synthetic fertilisers and severely restrict pesticides, meaning that crops are fertilised naturally by crop rotation, compost and manure. It's a much better solution for the environment and many people are turning to organic farming because factory farming is often cruel and unsustainable. Our products are certified COSMOS Organic and Natural by the Soil Association. COSMOS certified products are produced to the highest standards for organic and natural cosmetics, and are safe, effective and good to use. 

While we create our products with only natural and gentle ingredients we still always recommend that customers patch test products before introducing them into their daily beauty regime. Patch testing ensures your new product suits your skin and means that were you to develop a reaction you would be able to discover it without causing unnecessary discomfort. To patch test a product, apply a small amount to the inner arm and leave for 24hrs and observe for any reactions. If none occur, repeat this process on the neck, applying a small amount and leaving for 24hrs and check for a reaction. If the area of skin looks healthy and feels lovely then you're good to go! For further details on oils used in aromatherapy, visit https://www.naha.org/explore-aromatherapy/safety/.

For the first trimester we recommend our gentle range https://www.nathaliebond.com/collections/gentle

For the second and third trimester all of our products are safe to use.

If you are pregnant or breastfeeding and concerned, we recommend that you seek medical advice from a doctor or midwife before use. 

Since our products are truly all-natural and we do not use any unnatural preservatives at all, our products have a shelf life of at least 12 months. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer. We use Vitamin E in some products to extend the shelf life and keep the oils in their freshest and most potent form. We recommend using skincare products within 6 months of opening.

Occasionally there can be variations in colour, scent and texture between different batches. This is because we only use natural and organic ingredients.

We never test on animals.

Allergies

Please check the ingredients in each product before ordering. Be advised that our products are prepared in an environment where nut ingredients are used.

General Questions

Many of our products are vegan-friendly. The products that are not suitable for vegans are our skin balms and lip balms, both of which contain organic beeswax.

All of our shipping prices are listed on our Shipping + Returns page. If your country isn't listed you can email us at hello@nathaliebond.com and we can quote shipping for you.

Candles

Please follow a few simple instructions for best results.

+ Always trim the wick to 5mm before lighting.

+ Place your candle on a heatproof surface.

+ Keep candles out of the reach of children and pets.

+ Leave a 50mm gap between each candles.

+ Allow the candle to burn for between 2 to 4 hours to allow the wax to melt up to the glass.

+ Do not touch a hot candle.

+ Keep your candles away from draughts.

+ Never leave a burning candle unattended.

+ Extinguish the flame with a snuffer and straighten the wick if necessary.

+ Do not relight a candle containing less than 7mm of wax.

Most candle manufacturers use paraffin wax (some call it mineral wax because it sounds nicer) because it's cheap but it isn't very good for you. Our candles are 100% natural and are made from soy wax and pure essential oils. The soy wax we use is free from pesticides and herbicides and genetically modified material. 

Environment

Our packaging is made from recyclable and reusable cardboard, aluminium and glass. Our liquid soap, body oils and mists have plastic spray tops.

Your Privacy

Under no circumstances will your information be distributed to any third parties unless applicable by law.